Two live screens, running on Google Cloud. The first is what a customer sees; the second is what the people who answer them see. Both read the same ledger, and nothing on either page is staged.
A support portal that takes a real voice note, transcribes it and files the case. Speak into it and watch the request appear in the queue.
the request enters hereEvery case with who proposed it, who approved it, and every attempt that was refused — plus the ten break tests, with the time each one took.
the decision is proved hereWhy two screens and not one. The customer's channel is deliberately ordinary: any company could have one. What is not ordinary is that the program answering it has no key to commit the company. The refusal is the product, and it lives on the second screen.